Strategizing for Customer Care with Kim MacTavish

Kim MacTavish, Senior Vice President of Customer Support at MEDHOST, leads her team through the tactical challenges of maintaining remote facilities across the country, ensuring high quality customer service from Nashville, Tennessee to Plano, Texas. She shares insights into how MEDHOST’s three operational pillars - enhancing customer experience, building responsive teams, and working strategically to achieve organizational goals -- create an efficient system for resolving customer concerns as soon as they arise.

Health IT on the Record, presented by MEDHOST, explores how innovations in health information technology impact every aspect of a health system, from multi-hospital networks down to individual patients.

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