Scheduling Improvements with Patient Access Manager Anna Ours

Anna Ours, Patient Access Manager at Grant Memorial Hospital in Grant County, West Virginia, handles scheduling and pre-registration processes that might involve 4 to 5 moving parts for a single appointment. With support from MEDHOST, Anna was able to transform the way her team and the hospital’s five standalone clinics communicate with patients, increasing the number of people they can serve every day. She walks us through the importance of having team buy-in on the front end when implementing major changes to a department’s system, especially when high-quality patient care hangs in the balance.

Health IT on the Record, presented by MEDHOST, explores how innovations in health information technology impact every aspect of a health system, from multi-hospital networks down to individual patients.

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